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How to Fix Microsoft Teams Messages Not Showing Up on Desktop?

microsoft teams messages not showing up

Staying in contact with your team on Microsoft Teams is crucial when you’re working on an important project that requires continuous collaboration. If you are experiencing Microsoft Teams messages not showing up on desktop but on mobile, then you need to fix it urgently since you’re already missing a lot.

In this blog, we’ll share methods to fix Microsoft Teams messages not showing up errors. Let’s get started.

How to Fix Teams Messages Showing on Phone But Not Computer

If you experience an issue of Microsoft Teams messages not showing up on your desktop but you’re receiving Teams notifications on your phone, then you need to try some of these most effective solutions. Let’s get started with the first one.

1. The Most Effective Way to Fix Microsoft Teams Messages Not Showing Up on Desktop

Before starting any other solution, let’s just start with the most basic and common remedy. First and foremost, you need to clear the cache of Microsoft Teams. It is quite possible that the Microsoft Teams application is having some kind of problem with the cache. Clearing the cache of any application removes the unwanted and unnecessary files which makes the app perform better on the computer.

For Windows Devices:

In order to do that with Microsoft Teams on a Windows device, you need to follow these steps:

  • Quit the Microsoft Teams app from the background by right-clicking on its icon from the taskbar or the system tray icon. Make sure that Teams is not running in the background before you initiate the process of deleting the cache.
fix microsoft teams messages not showing up via quiting microsoft Teams
  • Go to Start and search Run and open the Run application. You can also open Run by pressing the Window logo + R.
  • A text box will appear on the bottom left side of the screen. Type %appdata%\Microsoft\Teams in the text box and hit enter.
  • A new window will open and you’ll see a list of folders. Delete all the files and folders you see in the directory: %appdata%\Microsoft\Teams.
Run appdata to clear teams cache
  • Once you delete all the files and folders from the above directory, Restart Teams and you’ll notice a fresh start of Teams app without any possible errors and glitches.

You shall be able to receive new messages on your Windows device after deleting the cache of Teams.

For Mac

For macOS, deleting the cache of Teams is quite easy. Here are the steps:

  • Close the Teams if it’s running in the background. You can close it by pressing the right-click on the Teams icon in the dock and hit Quit.
  • In Finder, find the folder with the address /Applications/Utilities. Right-click on it and hit Terminal.
  • Type in the following command:

rm -r ~/Library/Application\ Support/Microsoft/Teams. Press Return.

  • Restart Teams.

Once you restart Microsoft Teams, you should be able to receive messages on your Mac.

Part 2. 5 Other Ways to Fix Microsoft Teams Messages Not Showing Up

Clearing the cache should fix the problem of Microsoft Teams chat messages not showing up, but if, for some reason, you’re unable to get notifications on Teams, we have got more solutions for you.

1. Restart MS Teams

Many times, simply restarting an application fixes most of the unknown problems. Microsoft Teams can be fixed if you give it a simple restart. In order to restart MS Teams, you need to shut down the program. Many times, when you close the program, it is still running in the background.

  • Right-click on the Teams icon and click on Quit.
  • Reopen the program and it should function properly.

If the problem still persists, try the next solution.

2. Switch to Another Internet

Having an unhealthy internet connection with continuous interruptions may lead to an issue of Teams messages not showing up. Try to switch to another internet connection.

  • Go to the Wi-Fi options.
  • Try connecting to another internet connection from the list of known Wi-Fi connections. In case if you’re using ethernet, try changing its port from the modem for interrupted internet connectivity.

3. Sign Out And Sign in.

Another method that you can try to fix the problem of MS Teams messages not showing up is to sign out from MS Teams and then signing in again. The problem might be from the server end of Microsoft which can be fixed by signing out and signing in again.

  1. Open Teams and click on your profile from the top right corner of the window.
  2. Click on Sign out from the bottom of the dropdown box.

4. Reinstall Teams

If nothing works out for you, another thing left to try is to reinstall Teams. Reinstalling MS Teams should fix all the problems of MS Teams messages not showing up. In order to reinstall Teams, you have to uninstall it first from your computer.

To uninstall Teams, simply go to Add or Remove programs from Start on Windows and search for Teams and uninstall it.

On Mac devices, go to Applications, right-click on Teams, and click on Move to Trash.

Now, in order to reinstall Teams, download an updated setup from the Microsoft Teams website or store and install the app. Sign in with your credentials and you should be good to go.

5. Use Teams on Mobile or Web.

The last thing to try is to use Teams on your Mobile or use the Web version of it. Use Teams on your mobile by downloading its mobile application or use Teams on the Web at https://teams.microsoft.com.


If you’re experiencing the issue of Microsoft Teams messages not showing up, you should be able to fix it with our detailed guide on how to fix Microsoft Teams messages not showing up on the desktop.

We have shared multiple solutions for both Windows and Mac in order to assist you in staying in touch with your team members on an ongoing project.

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