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12 Effective Ways to Fix No Backup Found on WhatsApp Issue

No backup found Whatsapp means that your backed-up files cannot be obtained, which could be due to several reasons. Whether you use an android or iPhone, we’ve found the most effective solutions.
no backup found whatsapp

WhatsApp has over 2.78 billion users worldwide, and it’s the only app to have been downloaded over five billion times. Many people use WhatsApp as their main method of communication, so there’s a strong possibility that you have important information stored within your messages. Therefore, it can be frustrating when you can’t access your Whatsapp backups; this article will delve into the reasons why you may encounter the issue of no backup found on WhatsApp, and some effective methods you can use to fix this.

Why Does WhatsApp Say No Backup Found?

There are several possible reasons why you may come across the error message “no backup found for this account” on WhatsApp. It’s important to first identify the specific cause of your issue before trying to fix it.

1. Network Issues

You’ll need to be connected to the internet to be able to backup or restore your data, so you may encounter no backup found if the network connection is poor. If you’re using mobile data, try switching to WiFi instead. If you are using WiFi, try toggling the on/off button in your settings, or moving somewhere with a stronger connection.

2. Login to Wrong Account

Another reason why you may be facing this error is that you could be logged into a different account to the one where your backed-up files are located. If you use Android, make sure that you’re logged into the correct Google account, and if you’re an iPhone user check that you’re logged into the right iCloud account.

3. Server Issue

The WhatsApp server – or the iCloud or Google Drive server – may be down. You can check the status of the servers online to rule this option out; if the server has shut down, you’ll need to wait until it’s back up and running. While this can be annoying, waiting it out is the only thing you can do in this situation.

4. WhatsApp or iPhone Issue

If there is an issue with WhatsApp or with your iPhone or device, this can affect the ability to backup or restore your data. It can be useful to uninstall then reinstall WhatsApp, and reboot your device if necessary.

5. Phone Storage Space is Full

You’ll need to have ample storage space left in your device to be able to restore your WhatsApp data; try deleting some unused files or apps as well as backing up old photos externally and removing them from the device to make space.

5 Fixes for No Backup Found on WhatsApp for Android and Google Drive

If you’ve used Google Drive to back up your WhatsApp data, you might see the error message “No backup found WhatsApp Google Drive.” While this can be irritating, we’ve found five of the most effective solutions.

1. Switch to Another Network

Connectivity issues with your network can be a problem when it comes to backing up or restoring your WhatsApp data, as a strong internet connection is needed. Verify that your WiFi connection is working, by going to Settings > Network and Internet > Internet, and turn WiFi on and off by toggling the button. Try using a different WiFi network if this doesn’t work.

turn on or off the wifi on android

2. Log Out and Log In to the Correct Google Drive Account

Make sure that you are logged into WhatsApp with the correct Google account; you won’t be able to find your backups with an account that the data is not linked to. Check which account you’re backing up your data with by going into WhatsApp > Settings > Chats > Chat backup; the email address attached to your Google Drive account will be displayed on this page.

To log in to a new Google Drive account, you’ll need to click on the email address shown, then “Add account”.  Follow the on-screen guide to set up and log in to the correct Google Drive account and then, check if the no backup found on WhatsApp issue is solved.

chat backup in whatsapp on android

3. Reinstall WhatsApp and Restart Android

No backup found on WhatsApp may be caused by an issue with the app or your Android device. Try force-stopping WhatsApp and then reopening it; if this fails then you should uninstall the app then reinstall. You will be able to force stop or uninstall it by long-pressing the icon on your homepage, and then the “x” that appears; you’ll then see the “App info” screen with both options as shown below. You can reinstall WhatsApp via the Google Play store.

If it’s an issue with your Android device, a simple restart could be the solution. Close down WhatsApp, restart your device, and then reopen WhatsApp to check if the problem has been fixed.  

uninstall whatsapp on android

4. Empty Phone Storage

Try removing unwanted or unused files, photos and apps to create space in your phone storage. It’s important to rule this out as the cause of the problem, as it’s an easy fix. Go to Settings > Storage; here, you will see the storage you have used and how much you have left. You’ll also see some cleanup suggestions – these are usually junk files, screenshots, and duplicate files. You can empty storage easily by hitting the “Clean” button under each suggestion.

clean the storage in android

5. Update Android System

Another reason you may encounter no backup found on Whatsapp for Android is that your device may be running on an outdated system. Check for any pending updates via Settings > System > System update, and click to install.

update android system

7 Fixes for No Backup Found WhatsApp on iPhone and iCloud

If you’re an iPhone user and have encountered the issue of no backup found iCloud, here are seven steps you can take to fix this problem.

1. Check the iCloud Server Status

First, you should rule out any issues with the iCloud server. Go to https://www.apple.com/uk/support/systemstatus/ to check that everything is up and running. You’ll see a green dot next to each function, and another green dot at the top with “Available” next to it, to show if the server is working properly. Unfortunately, if the server is down, you can’t do anything but wait until it’s available again.

icloud server status

2. Turn on iCloud Drive

An easily fixed reason why you might be encountering the backup not found issue on WhatsApp could be that your iCloud drive is turned off. Go to Settings > [your name] > iCloud > iCloud Drive to check this and then turn it on.

turn on icloud drive

3. Switch to a Stable Network

Make sure you’re connected to WiFi and that your network is visible on your iPhone. If not, you’ll need to move closer to your router or switch to another, stronger WiFi network. You’ll be able to check your connection by going to Settings > WiFi.

wifi on iphone

4. Reinstall WhatsApp and Restart your iPhone

If nothing else has worked so far, you can try to delete and reinstall WhatsApp. Press and hold the WhatsApp icon on your home screen, then tap “Remove App” > “Delete App”. Reinstall via the app store, and input your account details once installed. It is better to restart your iPhone and open WhatsApp to check if the no backup found on WhatsApp issue is fixed.

uninstall whatsapp on iphone

5. Empty iPhone Storage

Ensure that your available iCloud storage is at least 2.05 times bigger than the size of your backup so that there is sufficient space. If you don’t have enough storage left, clear out old or unused files, apps and photos to make some space. View your available storage by going to Settings > General > Storage, and create more space by tapping “Enable” next to “Offload Unused Apps”; this will free up space by getting rid of any unused apps. You can also review large attachments here, and delete any that you don’t need.

iphone storage

6. Reset All Settings

If the previous steps cannot work, a reboot of your iPhone settings might be necessary. On your iPhone, you can return settings to their default without losing your content. Go to Settings > General > Transfer or Reset iPhone > Reset. Just click “Reset” and not “Erase All Data” on the final screen!

reset all settings on iphone

7. Update iOS System

An update to the iOS System could be all that’s needed to fix the issue of no backup found on iPhone WhatsApp, as your iPhone will run best on the most up-to-date version. To check for updates, go to Settings > General > Software Update, then if there is one available, tap Download and Install.  

update ios

Bonus Tip: Easily Transfer WhatsApp from an Old Phone to a New Phone

Suppose you have the problem of no backup found on WhatsApp when transferring WhatsApp messages from the old phone to the new one and cannot be fixed after trying all the above methods. In that case, you can try to transfer all of your WhatsApp messages from your old phone to your new phone by using Dr. Fone WhatsApp Transfer. By using Dr. Fone, you can restore all of your WhatsApp messages by moving them from one device to another; it can also transfer all images and attachments so that none of your content will be lost.

Dr. Fone makes backing up your WhatsApp history much easier – the backup function works with only one click needed once your phone has been connected to your computer. To do this, you’ll need first to launch Dr. Fone on your computer and then select “Transfer WhatsApp messages.”

transfer whatsapp messages in drfone

Next, connect the devices that you want to transfer to and from your computer.

connect phones in drfone whatsapp transfer

Finally, click “Transfer” to start transferring your data. Make sure to keep your devices connected until the process is finished.

transfer with drfone whatsapp transfer


As WhatsApp is one of the world’s most popular communication apps, you don’t want to lose any important messages or data you might have sent or received. By following our advice and implementing these remedies to the “No backup found WhatsApp” issue, you’ll be able to easily and effectively restore your WhatsApp data. To eliminate this error completely, check out Dr. Fone WhatsApp Transfer for an alternative solution to transfer WhatsApp messages from an old phone to a new phone. 

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