Microsoft Team is a great platform for Businesses, Schools, Universities, and Organizations. People use it to collaborate with their colleagues and team members. With the help of this platform, you can easily communicate with anyone you want in the world directly. What’s more, Teams chat allows you to not only send text messages, but with the help of this feature, you can also send images in different formats such as PNG, JPG, GIF, and more. However, lately, many users have complained about the problem of Microsoft Teams images not loading in chat, and in this post, we will show you how to fix it.

6 Proven Ways to Fix Teams Not Showing Images/GIFS

Whenever you encounter Microsoft Teams images not showing issue; you can follow the below solutions to fix this issue. Let’s discuss these ways and how you can use them.

1. Disable Hardware Acceleration

Disabling the hardware acceleration on Microsoft Teams can easily help you overcome Gifs or images not showing in Teams. Here are the steps that you need to follow.

Open the Microsoft Teams App on your Windows and then click on the three-dot menu at the top of the screen.

From the drop-down menu, select the Settings option and then open the General Menu.
Now, turn on the Disable GPU hardware acceleration option.

Disable GPU in Teams to fix teams not showing images

To apply the changes, you must restart Microsoft Teams and check image previews.

2. Log Out and Log in to MS Teams

If Microsoft Teams Gifs not loading properly after disabling the hardware acceleration, then you should try to Log-Out and Log-in to Microsoft Team to solve this issue. Log-out and Log-in will also help you solve minor glitches and bugs within your App.

Here’s what you need to do.

Launch the Team App on your Laptop and then select the profile icon at the top.
Select the Sign-out option from the drop-down menu to sign out from Teams.

Sign in and sign out teams to fix microsoft teams images not showing

Wait for a while and then enter your Log-in information to Sign-in into your Microsoft Teams account.

Check if you have solved your issue; if the issue still appears, follow the next method to solve it.

3. Update Microsoft Teams

An outdated version can also cause the image not to show in the Teams. If that is the case, you must update your App to the latest version to clear this issue from Microsoft Teams.

Let us show you how to update your Microsoft Teams App to the latest version.

Launch the Teams App on your PC and select the three-dot menu at the top.
Select the Check for Updates option from the drop-down menu and install the latest Teams version available.

check for updates in teams to fix gifs and images not showing in teams

Then Restart your App to see if the issue is fixed or not.

4. Clear Teams Cache

When the Cache builds up, it will take all your Teams storage, and you won’t have enough space on your device for its normal functions. This could be the reason why Microsoft Teams is not showing images.

Many users have reported that clearing the Cache has resolved this issue. You can clean up Teams cache from file explorer by using these steps.

Before Clearing the Teams Cache, you must ensure your MS Teams App is closed from the background. Go to the Task Manager to close it completely.
After the Teams App is closed, press Windows + R Key to open Run, paste this command %appdata%\Microsoft\teams, and then click on the OK button.

Run appdata to clear teams cache to fix microsoft teams gifs not loading

Teams Folder will open; delete the following folder to clear Teams Caches, application cache\cache, blob_storage, Cache, databases, GPUcache, IndexedDB, Local Storage, and TMP.

Clear cache to fix images not showing in teams

Only delete the above folders because deleting other folders will not help you clear the cache.
Once you have deleted all the mentioned folders, launch the MS Teams App and log in to your Account.

5. Switch to another Stable Network

An unstable internet connection can cause Teams images not loading bug. First, check your internet connection through an Internet speed tool. If there is an issue with your internet connection, switch to another stable network to fix it.

Follow the below steps to do it.

Select the Network icon available on the Taskbar.

Disconnect the current connected Wi-Fi connection and then choose a stable internet connection.
Click on Connect option and enter the network password, then select the Next option to connect with that internet.
Restart your MS Teams App and open the Teams chat to load the images.

6. Disable VPN

Lastly, if all the above methods failed to solve Teams not loading images, disable VPN from your computer. Disabling VPN is important as it would be the main reason why your Teams application is not functioning properly. Also, it is not recommended to open these apps on VPN. Follow the instructions below to disable VPN on Windows.

Click on the Start option, search for Settings, and then launch it.

Now choose the Network & Internet within the App.

Network and internet in Windows to fix microsoft teams not showing images

Select the VPN option from the left side of the menu.

A list of VPNs will appear on the right side of the screen; click on the connected VPN and then choose the Disconnect option to disable VPN.

Once you have disabled the VPN from your PC, restart your PC and launch the MS Teams App.
Log in to your Teams account, open the chat in your Teams app, and try to load the image once again. Hopefully, disabling the VPN from your PC will resolve this issue.

Final Words

In this post, we have provided you with the best 6 methods to solve Teams’ images not loading issue. You can try these methods one by one to solve this issue on your Teams App. If these methods fail to solve the issue, try the web version of Teams. Microsoft Teams is also available on the web. Log in to the same account to see if the Teams Web version can display images or not.