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[Solved!] How to Fix Teams Status Stuck on Away?

If Teams status stuck on away even when you are online, it means the issue is with your application. So, here are different ways that you can follow to resolve this issue on your Windows.
teams status stuck on away

On Microsoft Forum, many users complained regarding the Teams status stuck on away while they were online. So, if you are also facing the same issue and don’t know why Teams not updating your status, we got you covered. In this article, we have mentioned the top ways to fix Teams status stuck on Away issue.

Why Is My Teams Status Stuck on Away?

There could be many reasons why your Microsoft Teams application status stuck on away. Some of the top reasons are discussed below.

  •  You didn’t update your application
  • It could be due to a slow internet connection
  • Your  computer’s power settings are showing Teams that you are inactive
  • You have changed your Teams application settings
  • It could be possible because of the cache and corrupted files in your device
  • The final reason could be the wrong calendar entry

These are the possible reasons why your MS Teams status stuck on Away. However, don’t worry because we have found some amazing solutions that will definitely fix your issue.

Teams Keeps Saying I’m Away? Fixed With These Methods

Why is my Teams status stuck on away?  If you have the same question, here are the top ways that you can try to fix this problem. Using these techniques, you can quickly change your status and fix this issue forever. Let’s see what these methods are.

1. Force Quit, Then Restart Microsoft Teams

If your Microsoft Teams keeps saying I’m away, it means there is an issue with your Teams app. So, the first thing we can do is force quit the application. Well, this technique works to fix many Teams problems, including Teams keeps saying I’m Away. Let’s see how you can do it on Windows.

  • To force quit the Teams application, we will be using Task Manager. So, press Ctrl + Shift + Esc at the same time and open the Task Manager application.
  • Now, from the apps section, go to MS Teams app and choose the End Task option, as shown in the image below.
End Teams Task to fix microsoft teams status stuck on away
  • You can also right-click on the application and select the End Task option from the menu.
End Teams Taks via Right Click to fix teams keeps saying i'm away when i'm not
  • Once done, wait for a few seconds and restart your Teams application to see your current status.

If the issue is still there, follow the other methods mentioned below.

2. Update Microsoft Teams

Why do my Teams keep saying I’m away when I’m not?  If you are worried about this error and don’t know why it is happening to you, then it’s time to fix it. Most people get this issue when they don’t update the app for a longer time. Yes, that is right. It is important to update your application regularly to avoid any bugs. If you are using Windows, then here is how you can update your MS Teams application.

  • Open your Teams application and click the three dots which you can find near your profile icon.
  • It will open a menu for you, so choose the “Check for Updates” option.
check for updates in teams to fix microsoft teams showing away when active
  • If there are any updates available, Microsoft will automatically update it.  Don’t turn off the app until the updates are downloaded.
  • Once you have installed the updates, click the Refresh Now option, and you are good to go.

3. Change Status From Other Devices (Web/Mobile)

Why do Teams always show me as away?  After trying the above methods, if your status still didn’t change, then there are chances that the app is not working properly on your device. So, we suggest changing the status from other devices, such as the web or mobile. Below are the complete instructions that you can follow to change the status on both web, Android, and iPhone devices.


  •  Open your web browser, type login.microsoftonline.com, and open the login page. Once you are on the page, fill in your login details and complete the sign-in process.
Sign in microsoft Teams to fix teams shows away even when active
  • Once you are logged into the account, go to your profile and click it.
  • Under your Name, you will see your current Team’s status, so if it is Away, then change it.
  • You can easily change it to Available, Busy, Be Right Back, and so on.

Android and iPhone:

  • Launch your Teams app on Android or iPhone and click your Profile Picture.
click profile picture on mobile
  • Under your Profile name, you will see your current status.
Check current status in mobile
  • Click it and choose your new status from the options provided on the screen.
Update teams status on Mobile

That’s it! These are the simple steps that you can follow to change the status on your web, Android, and iPhone devices if Teams shows away status on Windows.

4. Clear Microsoft Teams Cache

If your Teams shows away when you are active, it means your app has some corrupted files, which is throwing this error.  Undoubtedly, corrupted and cache files are the biggest enemies of your application and stop them from working properly. To clear your MS Teams cache, you have to delete some folders. Let’s see how you can do it.

  • Press Windows + R and open run to type the following command


Run appdata to clear teams cache
  • After you have entered the command, click OK, and it will open the Teams folder for you.
  • Once you are in the folder, we recommend deleting the below files.

●      application cache\cache

●     blob_storage

●     Cache

●     databases

●      GPUcache

●      IndexedDB

●      Local Storage

●      Tmp

  • You have successfully cleared the cache. Now, open your application and check your Teams status.

5. Delete Account in Access to School or Work

After trying all the methods mentioned above, Microsoft Teams still shows away when active, it means the issue is with your school or work account. These accounts are not for personal use and have some restrictions, which is why you are unable to change the status. So, delete all your accounts in access to school or work. To do that, follow the instructions below.

  • Go to the Settings application and look for “Accounts.”
accounts in Windows
  • On the right side, you will see the Access Work or School option, so click it.
Access Work or School windows
  • If you have any work or school accounts delete them by clicking the “Disconnect” option.
  • Hopefully, this will resolve your issue.

Final Words

These are some of the top ways that you can follow to fix Teams status stuck on away. Hopefully, after trying these methods, you won’t see this error and can change your status according to the requirements.

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