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How to Fix WhatsApp Backup Stuck? (9 Steps to Fix)

Is your WhatsApp backup stuck at some percentage and not moving forward? Stick to this guide to learn effective techniques for fixing the backup issue.
WhatsApp backup stuck

WhatsApp offers a powerful built-in backup feature for users to create chat backups on Google Drive or iCloud and avoid losing chats from accidental deletion. The app automatically backs up your data based on your predefined timings. However, the backup process can get stuck sometimes or take longer than usual.

WhatsApp backup stuck issues might occur due to different reasons. So, if your WhatsApp backup process is stuck, keep reading this guide to know the likely reasons and practical solutions to fix it.

Part 1. Why is WhatsApp Chat Backup Stuck on iPhone/Android?

WhatsApp backup takes a few minutes to get done if the file size is small. Even if you have heavy media files, backup wouldn’t take hours. However, it gets difficult to deal with when the process stops in the middle.

WhatsApp backup stuck can be extremely frustrating if you have no clue of the root cause. The backup process is normally affected by several different factors.

Here’s the list of likely reasons why WhatsApp chat backup stuck on iPhone or Android:

  • Insufficient storage space on cloud accounts (iCloud or Google Drive)
  • Overloaded cache
  • Poor or unstable internet connection
  • Bugs in the app

If you keep these factors in check, you can prevent and resolve WhatsApp backup stuck issues. The next sections talk in detail about the best fixes to tackle this malfunction.

Part 2. How to Fix WhatsApp Backup Stuck on iPhone/Android?

Fixing WhatsApp backup stuck on iPhone or Android is fairly simple. You only need to try some quick solutions to fix the problem on your phone.

Here’s a list of the methods you can try if your WhatsApp backup stuck on preparing for iPhone/Android:

Step 1. Check the Server of WhatsApp and iCloud/Google Drive

The first thing that you should check is the server status of WhatsApp and iCloud/Google Drive if you are experiencing WhatsApp backup stuck. To check the server status, you can visit the Downdetector website to get real-time updates about the status of WhatsApp, iCloud, and Google Drive.


You can also visit the Apple Status page to check if iCloud servers are down or actively working.

apple status page

If none of the servers are down, you can move on to the other solutions discussed below.

Step 2. Make Sure There is Enough Storage for Backup

WhatsApp backup on Google Drive or iCloud is only possible if you have enough storage space. In case the storage space is full, you have to free up some space to make room for the WhatsApp backup.

To check the available storage capacity of iCloud, follow the steps below:

  • Go to the Settings.
  • Click your name banner.
  • Tap on iCloud and view the iCloud account storage statistics.
 icloud storage

If your storage is full, you should delete the existing content to make space for the new backup data. To delete the existing backup made in iCloud, use the following steps:

  • Open iCloud Settings.
  • Tap on Storage.
  • Click Backup to see the details of the previous backups.
  • Click Delete Backup to clear old backups.
delete backup in icloud storage

To check Google Drive Storage, follow the below steps:

  • Launch the Google Drive app.
  • Click the menu icon from the top left corner. From there, you will see the remaining storage space on Google Drive.
google drive storage

If the storage space is almost full, follow the below steps to create space by deleting the existing Google Drive backup:

  • Open the Google Drive app and log in to your Google account, if required.
  • Click the Hamburger menu from the left.
  • Tap Backups.
  • Navigate to the WhatsApp backup file you want to remove and click the three vertical dots next to the file name.
  • Click “Delete backup“.
delete whatsapp backup from google drive

After freeing up the space, see if the backup process begins.

Step 3. Switch to a More Stable Network

If you have a weak internet connection, your WhatsApp backup will get stuck. Therefore, you need to check your connection quality and speed if your backup is stuck. You can check your network performance with an online speed testing website like Ookla.

If your network speed is low, you can switch from a Wi-Fi connection to mobile data or another strong Wi-Fi network.

To switch to a stable connection, follow the steps ahead:

  • Go to the Settings.
  • Tap Connections.
  • Click Wi-Fi.
  • Tap on any network of your choice from the list and click Connect.
  • Enter a password (if required).

This way, you can access a better network connection for quick WhatsApp backup.

Step 4. Restart WhatsApp

Another effective solution for your stuck backup process is shutting down WhatsApp completely and restarting it. It can help fix any temporary glitches in WhatsApp that may affect your backup process.

You can swipe up the WhatsApp tab on your home screen to close it. Alternatively, you can force-stop WhatsApp as follows:

  • Open Settings on your phone.
  • Click Apps.
  • Tap WhatsApp
  • Click Force Stop.
force start whatsapp

After force stop, relaunch WhatsApp to see if the problem has been resolved.

Step 5. Clear WhatsApp Cache

If your WhatsApp cache is cluttered and you haven’t cleared it for a long time, it might be stopping your WhatsApp backup process. Having a huge collection of files in your cache can affect your app’s performance. Therefore, you must clear your WhatsApp cache to avoid getting backup stuck.

To clear your WhatsApp cache, use the following steps:

  • Launch Settings on your phone.
  • Click Apps.
  • Select WhatsApp from the list.
  • Click Storage.
  • Click the Clear Cache button to flush all data in the cache.
clear whatsapp cache android

Step 6. Update or Reinstall WhatsApp

If you haven’t updated your WhatsApp for a while, it could be the reason behind the WhatsApp backup getting stuck. You can check and install the updates from the App Store or Google Play Store.

To update your WhatsApp, use the following steps:

  • Go to the App Store or Google Play Store.
  • Search for WhatsApp.
  • Tap on the Update button.
update whatsapp to fix whatsapp backup stuck issue

If installing the updates doesn’t help your backup process, there could be a bug or issue within the app. You can try reinstalling WhatsApp to fix the issue.

To reinstall WhatsApp, use the following method:

  • Launch the App Store or Google Play Store.
  • Search for WhatsApp.
  • Tap on the Uninstall button.
  • Once the app gets removed successfully, click on the Install button to reinstall it

Step 7. Restart Your Mobile Phone

Sometimes, bugs in your phone’s OS can lead to several issues, including the WhatsApp backup stuck problem. You can fix many hidden issues by simply restarting your phone, as it gives a fresh start to your OS.

To restart your Android phone, use the following method:

  • Press and hold the Power button and click on the Reboot option.

To restart your iPhone, follow the given steps:

  • iPhone 6, 7, 8, or SE: Tap and hold the side button until the power slider appears. Drag the power slider. Wait for 30 seconds, and then tap and hold the side button until the Apple logo appears.
  • iPhone X, 11, 12, and Later: Tap and hold the side button and either volume button until the power slider appears. Drag the power slider. Wait for 30 seconds, and then tap and hold the side button until the Apple logo appears.
restart iphone

Step 8. Update Your Mobile Phone System

Like software, your phone operating system also needs regular updates. If you have an outdated iOS or Android version, your WhatsApp backup process can get stuck. Therefore, you need to constantly keep your phone software updated.

To update your iOS version, use the following steps:

  • Go to your iOS Settings.
  • Click General.
  • Click Software Update to find all available updates and then install the updates.
update ios

To update your Android phone, follow the steps given below:

  • Open Settings on your phone.
  • Click System.
  • Click System Update.
System Updates Android
  • If any update appears, tap the Download and Install button.

Step 9. Contact WhatsApp and Backup with a Third Party Tool

If nothing else works, you can contact the WhatsApp support team and report your issue. To do that:

  • Go to WhatsApp Settings.
  • Click Help.
help in whatsapp
  • Click Contact Us.
contact whatsapp support
  • Write down the issue and submit the request.

After reporting, you should use a third-party tool to make a WhatsApp backup. Dr.Fone WhatsApp Transfer is one of the best tools to effortlessly back up all WhatsApp data from Android or iPhone. It offers a click-based solution to create WhatsApp backup without any complications.

Why Dr.Fone WhatsApp Transfer is the best tool to create WhatsApp backup is evident from the below key features:

  • A one-click solution to back up WhatsApp chats from iOS/Android to PC.
  • Supports over 10 WhatsApp data types, including messages, contacts, pictures, videos, audio files, etc.
  • Easily backup group chats, personal chats, stickers, and media files.
  • Compatible with 8000+ Android devices and old/latest iPhone models.
  • Preview WhatsApp backup details from the backup files.
  • Unlimited backup storage space.
  • Restore selective WhatsApp chats/attachments to iPhone/Android.

In short, Dr.Fone WhatsApp Transfer is the most advanced, intuitive, and best alternative to creating WhatsApp backups easily. It is a trustworthy tool with a high emphasis on user privacy, which makes it better than any other tool.

To backup WhatsApp with Dr.Fone WhatsApp Transfer, follow the below steps:

Step 1. Download and launch Dr.Fone WhatsApp Transfer on your Windows/Mac system. Click WhatsApp Transfer from the main dashboard.

drfone whatsapp transfer

Step 2. Connect your Android/iOS device with the computer and click Backup WhatsApp Messages.

recover whatsapp data drfone

Step 3. Once the backup process begins, follow the on-screen to complete the backup.

the backup is processing in drfone whatsapp transfer

That’s it! So, a simple 3 steps process lets you quickly back up WhatsApp with Dr.Fone WhatsApp Transfer.

Final Words

WhatsApp backup stuck is a common issue that users can face suddenly. As mentioned above, different reasons can trigger this issue. Therefore, don’t worry about why is my WhatsApp backup stuck at 99 or any other percentage. Simply follow the fixes discussed in this guide one by one and resolve the issue right away.

Alternatively, if you want to resolve the issue instantly, then Dr.Fone WhatsApp Transfer is the best tool to use. Its click-based solution, wide compatibility, and instant backups make it best to create backups effortlessly. Therefore, use this guide as your reference and get rid of the WhatsApp backup stuck issue immediately.

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