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How to Fix WhatsApp Not Showing Contact Names? 10 Proven Ways

Is your WhatsApp not showing contact names normally anymore? Stick to this guide to find practical ways to fix the WhatsApp contact name display issue.
whatsapp not showing contact names

Recently, some WhatsApp users have reported that WhatsApp not showing contact names. The chat list is only showing the numbers of their contacts. This raises the concern that either the contact list is deleted or the phone is malfunctioning. However, there is nothing to panic about.

WhatsApp contacts not showing names is a common issue that can occur to any WhatsApp user. Therefore, stick with this guide as we discuss the likely reasons behind the issue and ten proven ways to fix it.

Part 1. Why is WhatsApp Not Showing Contact Names on iPhone/Android?

Sometimes WhatsApp displays the phone numbers of your contacts instead of the names. You might notice one of the two cases, i.e., WhatsApp is not showing the contact name of one contact only, or WhatsApp not showing contact names for all contacts.

Since this guide intends to cover all the details about why is WhatsApp not showing contact names on iPhone or Android, let us cover the reasons for both cases individually:

1. WhatsApp is not showing the name of one contact

If WhatsApp is not showing the name of just one contact, then the likely reasons are:

  • You have not saved the contact on your phone.
  • You have entered the incorrect contact number.
  • The person has deactivated his WhatsApp account.

Read Part 2 of this guide to learn how to fix WhatsApp not showing contact name for one contact.

2. WhatsApp not showing name of all contacts

If you are unable to see names of all your contacts on WhatsApp, it might happen due to several reasons, as follows:

  • Outdated WhatsApp version
  • Temporary glitches
  • Network connection errors
  • Synchronization issues
  • Not properly saved contacts on WhatsApp

All these reasons mentioned above can be fixed easily. Read Part 3 of this guide to learn the best solutions to address

Part 2. How to Fix WhatsApp Not Showing Contact Name for One Person?

If your WhatsApp is not showing the contact name for one person, you may not have saved that person’s number properly on your phone. Make sure you add the correct country code before the number to prevent any issues.

Follow the given steps to address WhatsApp not showing the contact name for one person on your Android phone:

  1. Open Contacts on your Android phone.
  2. Tap on the “+” icon on the bottom.
  3. Type the number and name of the contact.
  4. Click the Save button.
 click save to save contact in android

After you go through these steps, the contact will be saved to your phone successfully. You can even add more information about the contact such as their picture, street address, etc. if you want. Once done, open WhatsApp and see if it displays the contact name now.

Similarly, if you are unable to see the contact name on your iPhone, follow the method discussed below:

  1. Open Contacts on your iPhone.
  2. Tap on the Contacts tab.
  3. Click the “+” icon at the top right corner.
  4. Enter the name and other details of the contact.
  5. Click Done.
click done to save contact in iphone

Afterward, launch WhatsApp and see if the issue is resolved.

Part 3. How to Fix All WhatsApp Contacts Not Showing Names

In most cases, users report that WhatsApp contacts not showing names for all contacts. The reason behind this glitch varies from user to user. So, follow the below 9 fixes one-by-one to learn how to fix WhatsApp not showing contact names for all your contacts:

Way 1. Check WhatsApp Status

When WhatsApp servers are down, you may experience issues while using its features. Therefore, you must check WhatsApp server status if your contact names don’t appear in WhatsApp.

You can easily check WhatsApp status in real time with the Downdetector. If the servers are working fine, you can try the other solutions discussed ahead.

downdetector

Way 2. Update WhatsApp Permission

WhatsApp requires permission to access the contacts on your phone. If you have disabled the access, the contact names will not appear on WhatsApp. Therefore, you need to change the permission settings to enable contact access.

For Android:

Try the following steps to update WhatsApp permission on Android:

  • Navigate to Settings on your Android phone.
  • Select Applications or Apps.
  • Click Application Manager or Manage apps.
  • Choose WhatsApp.
update whatsapp permission in android
  • Click Permissions.
  • Turn on the toggle next to Contacts.

For iPhone

iPhone users can change permission settings with the following steps:

  • Open your iPhone Settings.
  • Select WhatsApp.
  • Click Contacts.
  • Turn on the toggle next to Contacts.
update whatsapp permission in iphone

After WhatsApp gets access to the contacts, it can get the details of your contacts from the phone and resolve the issue.

Way 3. Refresh WhatsApp Contacts

If your WhatsApp contacts not showing names, you can refresh the contacts list to resolve the issue. Both Android and iPhone users can refresh contacts on WhatsApp.

If you have an Android phone, you have to manually refresh the contacts. Follow the given steps to refresh your contacts on an Android phone:

  1. Click the Whatsapp’s New Chat button from the bottom right corner.
  2. Click the three vertical dots icon.
  3. Tap the Refresh option from the list.
refresh whatsapp contacts on android

To refresh your contacts on your iPhone, use the following steps:

  • Navigate to iPhone Settings.
  • Choose WhatsApp from the list.
  • Turn on the toggle next to Background App Refresh.
enable background refresh for whatsapp on iphone

Once you enable the option, WhatsApp contacts will be refreshed and displayed in the list.

Way 4. Enable Account Sync

If there is a synchronization issue, WhatsApp may fail to access your contacts. Therefore, you must try syncing WhatsApp contacts again to see if it works.

To enable account sync on an Android phone, use the following steps:

  1. Open Settings on your Android phone.
  2. Tap on Accounts.
  3. Find and click on WhatsApp from the list
  4. Click WhatsApp sync.
  5. If the toggle next to Sync Contacts is off, turn it on. But if it is on, first turn it off and then turn it on again.
  6. Click the More button.
  7. Click the Sync Now option from the list.
sync contacts for whatsapp on android

To sync contacts on your iPhone, use the given steps:

  1. Open Settings on your iPhone.
  2. Select Users and Accounts.
  3. Click WhatsApp.
  4. Tap on Account Sync.
  5. Turn on the toggle next to Contacts.
enable whatsapp account sync on iphone

Once contacts are synced, check if the WhatsApp not showing contact names issue is resolved.

Way 5. Clear WhatsApp Cache

WhatsApp cache stores files temporarily to be accessed in the future. If you have excessive data collection in the cache, it can interrupt your WhatsApp functions. That’s why you should clear your cache to resolve the contact names issue.

To clear your WhatsApp cache on your Android phone, use the following steps:

  • Open Settings on your Android phone.
  • Click Apps.
  • Select WhatsApp from the list.
  • Click Storage.
  • Click the Clear Cache button.
  • Close and restart WhatsApp.
clear whatsapp cache android

However, there is no option to clear the WhatsApp cache on your iPhone. You can either offload or uninstall WhatsApp from your iPhone to release the cache data.

Way 6. Update and Reinstall WhatsApp

If you have an old WhatsApp version on your phone, you will probably experience several glitches. Therefore, you must keep your WhatsApp updated to avoid any issues.

To update WhatsApp on an Android phone, use the following steps:

  • Launch the Google Play Store app on your Android phone.
  • Click the hamburger icon on the top left to access the menu.
hamburger icon in google play
  • Select My apps & games from the list.
my apps and games in google play
  • Navigate to the Updates tab and find WhatsApp.
  • Click on the Update button.
update whatsapp in google play

To reinstall WhatsApp on an Android phone, follow the steps:

  • Go to the Google Play Store.
  • Search for WhatsApp.
  • Click the Uninstall button. Once uninstalled, click the Install button to reinstall it.
uninstall whatsapp

Similarly, you can update WhatsApp on your iPhone with the following method:

  • Open the Apple Store on your iPhone.
  • Click on your profile icon to access your Account.
  • Locate and update WhatsApp by tapping on the Update button.
update whatsapp iphone

To reinstall WhatsApp on your iPhone, use the following technique:

  • Tap and hold the WhatsApp icon on your home screen.
  • Click the Delete option from the list that appears and confirm your choice.
tap delete to remove whatsapp app iphone
  • Open the App Store on your iPhone.
  • Search for WhatsApp.
  • Click the Get button to install WhatsApp.
tap get to install whatsapp iphone

Way 7. Restart Your Mobile Phone

Most internal errors and glitches can be fixed simply by restarting your phone. It helps the system end the operations and refresh the apps.

To restart your Android phone: Press and hold the Power button and click on the Reboot option.

To restart your iPhone, follow the given steps:

  • iPhone 6, 7, 8, or SE: Click and hold the Side button until the power slider shows up. Drag/swipe the power slider and wait for 30 seconds. Finally, hold the Side button until the Apple logo shows up on your screen.
  • iPhone X, 11, 12, and Later: Click and hold the Side button and either Volume button until the power slider shows up. Drag/swipe the power slider and wait for 30 seconds. Press and hold the Side button until the Apple logo shows up on the screen.

Way 8. Reinsert the SIM Card

Another reason why is my contact names not showing on WhatsApp is a malfunctioning SIM card. To fix it, follow the below steps:

  • Switch off your phone.
  • Open the SIM ejection port with the pin.
  • Remove the SIM card from the slot.
  • Put the SIM card back and close the port.
  • Restart your phone.

Once the phone restarts properly, launch WhatsApp and see if contact names show now.

Way 9. Contact Support

If none of the solutions discussed above work in your case, try to contact the WhatsApp support team. State your issue clearly and wait for the response.

To contact the WhatsApp support team, follow the steps below:

  • Open WhatsApp.
  • Go to the Settings.
  • Tap the Help option.
help in whatsapp
  • Click Contact Us.
contact us in whatsapp
  • State the issue you are facing.
  • Finally, submit the request to the support team.

Afterward, wait till the WhatsApp support team gives you the required response.

Final Words

WhatsApp offers a convenient communication channel for users globally. However, any minor glitches in the app can affect your entire experience. WhatsApp not showing contact names is one such issue that can disrupt communication.

If you are struggling with this issue, then follow the above ten proven ways one by one until the issue is resolved for you. However, if it’s a serious malfunction in your phone or you are planning to switch your phone, then use Dr.Fone WhatsApp Transfer to transfer WhatsApp seamlessly. Its click-based interface allows you to transfer WhatsApp/WhatsApp Business between Android and iOS with all contacts, chats, and media files.

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