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Recently, some WhatsApp users have reported that WhatsApp not showing contact names. The chat list is only showing the numbers of their contacts. This raises the concern that either the contact list is deleted or the phone is malfunctioning. However, there is nothing to panic about.
WhatsApp contacts not showing names is a common issue that can occur to any WhatsApp user. Therefore, stick with this guide as we discuss the likely reasons behind the issue and ten proven ways to fix it.
Sometimes WhatsApp displays the phone numbers of your contacts instead of the names. You might notice one of the two cases, i.e., WhatsApp is not showing the contact name of one contact only, or WhatsApp not showing contact names for all contacts.
Since this guide intends to cover all the details about why is WhatsApp not showing contact names on iPhone or Android, let us cover the reasons for both cases individually:
If WhatsApp is not showing the name of just one contact, then the likely reasons are:
Read Part 2 of this guide to learn how to fix WhatsApp not showing contact name for one contact.
If you are unable to see names of all your contacts on WhatsApp, it might happen due to several reasons, as follows:
All these reasons mentioned above can be fixed easily. Read Part 3 of this guide to learn the best solutions to address
If your WhatsApp is not showing the contact name for one person, you may not have saved that person’s number properly on your phone. Make sure you add the correct country code before the number to prevent any issues.
Follow the given steps to address WhatsApp not showing the contact name for one person on your Android phone:
After you go through these steps, the contact will be saved to your phone successfully. You can even add more information about the contact such as their picture, street address, etc. if you want. Once done, open WhatsApp and see if it displays the contact name now.
Similarly, if you are unable to see the contact name on your iPhone, follow the method discussed below:
Afterward, launch WhatsApp and see if the issue is resolved.
In most cases, users report that WhatsApp contacts not showing names for all contacts. The reason behind this glitch varies from user to user. So, follow the below 9 fixes one-by-one to learn how to fix WhatsApp not showing contact names for all your contacts:
When WhatsApp servers are down, you may experience issues while using its features. Therefore, you must check WhatsApp server status if your contact names don’t appear in WhatsApp.
You can easily check WhatsApp status in real time with the Downdetector. If the servers are working fine, you can try the other solutions discussed ahead.
WhatsApp requires permission to access the contacts on your phone. If you have disabled the access, the contact names will not appear on WhatsApp. Therefore, you need to change the permission settings to enable contact access.
Try the following steps to update WhatsApp permission on Android:
iPhone users can change permission settings with the following steps:
After WhatsApp gets access to the contacts, it can get the details of your contacts from the phone and resolve the issue.
If your WhatsApp contacts not showing names, you can refresh the contacts list to resolve the issue. Both Android and iPhone users can refresh contacts on WhatsApp.
If you have an Android phone, you have to manually refresh the contacts. Follow the given steps to refresh your contacts on an Android phone:
To refresh your contacts on your iPhone, use the following steps:
Once you enable the option, WhatsApp contacts will be refreshed and displayed in the list.
If there is a synchronization issue, WhatsApp may fail to access your contacts. Therefore, you must try syncing WhatsApp contacts again to see if it works.
To enable account sync on an Android phone, use the following steps:
To sync contacts on your iPhone, use the given steps:
Once contacts are synced, check if the WhatsApp not showing contact names issue is resolved.
WhatsApp cache stores files temporarily to be accessed in the future. If you have excessive data collection in the cache, it can interrupt your WhatsApp functions. That’s why you should clear your cache to resolve the contact names issue.
To clear your WhatsApp cache on your Android phone, use the following steps:
However, there is no option to clear the WhatsApp cache on your iPhone. You can either offload or uninstall WhatsApp from your iPhone to release the cache data.
If you have an old WhatsApp version on your phone, you will probably experience several glitches. Therefore, you must keep your WhatsApp updated to avoid any issues.
To update WhatsApp on an Android phone, use the following steps:
To reinstall WhatsApp on an Android phone, follow the steps:
Similarly, you can update WhatsApp on your iPhone with the following method:
To reinstall WhatsApp on your iPhone, use the following technique:
Most internal errors and glitches can be fixed simply by restarting your phone. It helps the system end the operations and refresh the apps.
To restart your Android phone: Press and hold the Power button and click on the Reboot option.
To restart your iPhone, follow the given steps:
Another reason why is my contact names not showing on WhatsApp is a malfunctioning SIM card. To fix it, follow the below steps:
Once the phone restarts properly, launch WhatsApp and see if contact names show now.
If none of the solutions discussed above work in your case, try to contact the WhatsApp support team. State your issue clearly and wait for the response.
To contact the WhatsApp support team, follow the steps below:
Afterward, wait till the WhatsApp support team gives you the required response.
WhatsApp offers a convenient communication channel for users globally. However, any minor glitches in the app can affect your entire experience. WhatsApp not showing contact names is one such issue that can disrupt communication.
If you are struggling with this issue, then follow the above ten proven ways one by one until the issue is resolved for you. However, if it’s a serious malfunction in your phone or you are planning to switch your phone, then use Dr.Fone WhatsApp Transfer to transfer WhatsApp seamlessly. Its click-based interface allows you to transfer WhatsApp/WhatsApp Business between Android and iOS with all contacts, chats, and media files.